Terms and Conditions – Silveira Silver & Jewelry Store

Introduction to the User Agreement

This agreement governs your use of the Silveira Silver and Jewelry Store. Your access to the platform or use of its services constitutes express acceptance of and commitment to all the terms of this agreement.

Article 1 – Definitions

• The store: Silveira Silver & Jewelry Store, with all its online channels or retail branches.
• User: Every person who purchases a product or service from the store.
• Agreement: These terms and conditions and any amendments thereto.

Article Two – User Eligibility

• The user acknowledges that he or she is legally competent, or that he or she is at least 18 years old.

Article Three – Store Obligations

• Providing products or services offered through the platform.
• Providing additional services (such as packaging or after-sales service) depending on the nature of the product.

Article Four – Usage Guidelines

• Adherence to the regulations and public morals in the Kingdom of Saudi Arabia.
• Not exploiting products or services in violation of the law.

Article Five – Accounts and Registration

• Maintaining the confidentiality of account data and password.
• Enter accurate and up-to-date data.
• The store has the right to suspend or cancel the account in case of violation of the terms.

Article Six – Communication

• The registered email address is the official means of communication.
• Electronic correspondence has legal validity.

Article Seven – Amendments and Fees

• Silveira store reserves the right to modify the terms or fees at any time.
• Continued use of the platform constitutes explicit acceptance of the changes.
• All prices are in Saudi Riyals and include taxes and standard fees.

Article Eight – Payment and Settlement

• Silveira Store provides secure electronic payment systems in cooperation with accredited partners.
• A purchase invoice is issued for each documented transaction.

Article Nine – Personal Information

• The store has the right to use user data in a way that serves the interests of the platform, in accordance with the privacy policy.
• The store is committed to protecting user data within the approved measures.

Article Ten – Intellectual Property

• All intellectual property rights pertaining to the name, logo, and designs are owned by Silveira Store.
• Using any of them without prior authorization is prohibited.

Article Eleven – Store Liability

• The store is committed to conducting business in accordance with Saudi regulations.
• The store is not responsible for any damages caused by third parties such as shipping companies.
• The store guarantees that the products are genuine and authorized.

Article Twelve – Confidentiality of Information

• The store takes measures to protect user data, but does not guarantee absolute protection due to the nature of the internet.
• The data may be used for marketing or service purposes within the privacy policy.

Article Thirteen – Restriction of Access

• The store has the right to suspend or cancel the account or block access to the platform at any time without prior notice if the terms are violated.

Article Fourteen – Replacement Policy

1. The consumer has the right to exchange the product within 24 hours only from the date of receipt.
2. The product must be in good condition and unused.
3. The customer bears the round-trip shipping costs.
4. Replacements are not accepted for products that are custom-designed or damaged due to misuse.

Article Fifteen – Return Policy

1. The consumer has the right to return the product within 24 hours only from the date of receipt.
2. The product must be in new and undamaged condition.
3. Returns are not accepted for custom-designed products or those damaged by misuse.
4. The amount will be refunded after deducting shipping fees and any other agreed costs.

Article Sixteen – The Applicable System

• This agreement is subject to the regulations and laws in force in the Kingdom of Saudi Arabia.

Article Seventeen – General Provisions

• Canceling any article does not invalidate the rest of the agreement.
• Arabic is the primary language for interpreting and implementing the agreement.
• The store has the right to
• Price reductions or discontinuation of promotional offers at any time.
• This agreement may only be cancelled by an official decision from the management of Silveira store.