Thank you for visiting our website! To ensure the best after-sales service, please see the following exchange and return policy:
- Products that cannot be returned or exchanged
- - Special requests (such as customizing names or writing names).
- – The bullion is neither returned nor exchanged.
2. Exchange and return period
- The customer has the right to exchange or return the product within 24 hours of receiving it.
- No exchange or return is allowed after 24 hours from receipt.
3. Exchange and Return Channels
- All exchanges or returns are done exclusively via WhatsApp.
4. Shipping costs
- In the event of a manufacturing error or defect, Silvera store will bear all shipping costs.
- In the absence of a manufacturing error or defect, the customer bears the round-trip shipping costs.
5. Shipping procedures
- The customer must ship the product within two days of the shipping label being issued to avoid order cancellation.
- The replacement product will be shipped within a maximum of 14 business days from the receipt of the returned product.
6. Return shipping
- If the customer does not receive the shipment and it is returned to the store, the transaction is considered a refund and 29 riyals, the shipping cost, is deducted from the refunded amount.
7. Product Terms
- The product must be in its original condition and unused.
- Silvera store reserves the right to inspect the product before approving the exchange or return process.
8. Cancel orders
- Silvera Store reserves the right to cancel any order due to a technical malfunction on the site, a price error, or stock shortage, and the amount will be refunded without obligation to provide the product.
- The order cannot be cancelled after shipment, and the amount will be refunded if the shipment is returned to the store.
9. Policy Update
- Silvera reserves the right to modify its exchange and return policy without prior notice.
To contact customer service:
To request an exchange or return, contact us via WhatsApp.
Working hours:
Saturday to Thursday | 9 AM to 6:30 PM
