Logo

SILVERA

Terms & Conditions

Terms and Conditions

Introduction to the User Agreement

Welcome to the SILVERA store.

These terms and conditions outline the rules governing your use of the Silveira online store and all services and products offered through it. Your use of the store, registration, or completion of any purchase order constitutes your express agreement to abide by all the terms of this agreement, in accordance with the regulations in force in the Kingdom of Saudi Arabia.

Silvera Store reserves the right to modify these terms and conditions at any time, and modifications will become effective from the date of their posting on the store. Therefore, we recommend reviewing this page periodically.


Article 1: Definitions

For the purposes of this agreement, the following words and phrases shall have the meanings set forth opposite each of them, unless the context otherwise requires:

  1. The store: refers to the SILVERA store, including the website, application, or any electronic platform affiliated with the store.
  2. User or customer: Any person who visits the store, registers with it, or purchases one of its products.
  3. Products: This refers to the jewelry and accessories displayed in the Silvera store, including but not limited to: rings, bracelets, necklaces, sets, earrings, bangles, and 925 sterling silver products.
  4. Agreement: This refers to these terms and conditions and related policies published in the store, such as the privacy policy, shipping, exchange, and return policy.
  5. Order: The process of purchasing one or more products from the Silvera store via the available payment methods.

Article Two: User Eligibility

  1. The user acknowledges that he or she has the legal and legitimate capacity to use the store and complete purchases.
  2. The user must be at least 18 years old, or the store must be used under the supervision of their guardian or legal representative.
  3. The user bears full responsibility for the accuracy of the data he provides during registration or application completion.

Article Three: The Nature of Silvera Store's Activity

  1. Silvera store specializes in selling 925 sterling silver jewelry, women's accessories and related products.
  2. Silvera Store is committed to displaying products with the available specifications, such as metal type, color, size, weight, coating if applicable, and any other essential product-related information.
  3. Product colors may differ slightly from the images shown due to differences in lighting or device screen settings. The store strives to display images and specifications with the greatest possible accuracy.

Article Four: Use of the Store

When using the Silvera store, the user agrees to the following:

  1. Use the store in a systematic manner that does not violate the regulations in force in the Kingdom of Saudi Arabia.
  2. The store must not be used for any illegal, abusive, or immoral purpose.
  3. Do not attempt to hack into the store, disrupt its services, or use any technical means that could harm the store or other users.
  4. Do not copy or reuse store content, images, designs, or texts without prior consent from Silvera management.

Article Five: Accounts and Recording

  1. Completing some transactions may require creating an account in the store or entering personal data such as name, mobile number, email, and address.
  2. The user is obligated to provide accurate, up-to-date and complete data.
  3. The user is responsible for maintaining the confidentiality of their account data and password.
  4. Silvera Store reserves the right to suspend or cancel any account if it is proven to have been used in a manner contrary to the rules, provided incorrect information, or misused the store's services.
  5. The user agrees to receive messages related to requests, offers, or updates via their registered communication channels, such as email, text messages, or WhatsApp.

Article Six: Prices and Payment

  1. All prices displayed in the Silvera store are in Saudi Riyals, unless otherwise stated.
  2. Prices include value-added tax (VAT) where applicable, in accordance with the regulations in force.
  3. Silvera Store reserves the right to modify product prices or offers at any time without prior notice.
  4. Payment is made through the methods available in the store, which may include:
  • bezel
  • Credit cards
  • Apple Pay
  • STC Pay
  • Tabi
  • Tamara
  • Cash on delivery, if available
  1. The order will not be processed until the payment process is confirmed, except for orders accepted according to the cash on delivery method if it is activated.
  2. If the payment process fails or is not completed, the store has the right to automatically cancel the order.

Article Seven: Orders and Purchase Confirmation

  1. After the order is completed, the customer receives a confirmation message containing the order details.
  2. Silvera Store reserves the right to accept, refuse, or cancel any order in the following cases:
  • Product unavailable.
  • There is an error in the price, description, or product data.
  • There is a problem with the payment process.
  • The presence of incomplete or incorrect data in the customer's address or contact information.
  • Suspicion of an irregular application or attempted fraud.
  1. If the order is cancelled after payment, the store is obligated to refund the amount paid to the original payment method, according to the processing time with the payment service provider.

Article Eight: Shipping and Delivery

  1. Silvera Store provides shipping and delivery services within the Kingdom of Saudi Arabia, and other shipping options may be available as determined by the store.
  2. The expected delivery time varies depending on the city and shipping company, and is shown to the customer during order completion or within the store's shipping policy.
  3. The customer is required to enter a correct and complete address, including the city, neighborhood, street, mobile number, and any additional data that helps the shipping company with delivery.
  4. Silvera Store is not responsible for delays caused by:
  • Entering an incorrect or incomplete address.
  • The customer did not respond to the shipping company.
  • Circumstances beyond the store's control, such as delays from the shipping company or emergency situations.
  1. If the shipment is returned due to the customer not receiving it or an error in the address, the customer may bear the return shipping fees or any additional fees resulting from that.

Article Nine: Replacement Policy

  1. The customer has the right to request a product exchange within 24 hours of receiving the order , according to the conditions outlined in this policy.
  2. The following conditions must be met for an exchange to be accepted:
  • The product must be in its original condition.
  • It must not have been used.
  • It must be complete with all its accessories and original packaging, if available.
  • It must not show any damage, scratches, or changes resulting from misuse.
  1. Silvera store has the right to inspect the product before accepting the exchange.
  2. Replacement is not accepted in the following cases:
  • If the product has been used.
  • If the product is damaged due to misuse or improper storage.
  • If the product is customized according to the customer's request, such as products that contain special writing or modification.
  • If the product loses its packaging or accessories in a way that affects its condition.
  1. The customer bears the round-trip shipping costs in cases of exchange, unless the reason for the exchange is a mistake by the store or a proven manufacturing defect.
  2. If a replacement product is available, it will be shipped after the original product has been received and verified to meet the replacement requirements.

Article Ten: Return Policy

  1. The customer has the right to request a return of the product within 24 hours of receiving the order , provided that the return conditions are met.
  2. The following conditions must be met for a refund to be accepted:
  • The product must be unused.
  • It should be in its original condition.
  • It must come with all its accessories and original packaging.
  • It must not have been damaged, scratched, or altered in any way.
  1. Refunds are not accepted in the following cases:
  • If the product is used.
  • If the product is customized according to the customer's request.
  • If the product is damaged due to misuse or improper storage.
  • If the refund request is made after the specified period has expired.
  1. After receiving and inspecting the product, the amount due will be refunded to the original payment method, after deducting any applicable shipping or operating fees.
  2. The time it takes for the amount to appear in the customer's account may vary depending on the bank or payment service provider.
  3. If the reason for the return is a manufacturing defect or an error on the part of the Silvera store, the store will bear the shipping costs associated with the return.

Article Eleven: Guarantee

  1. Silvera Store offers a guarantee on the quality of 925 sterling silver and plating for products covered by the guarantee, according to the guarantee period and conditions shown on the product page or guarantee policy.
  2. The warranty does not cover the following cases:
  • Misuse.
  • Direct and continuous exposure to perfumes, chemicals, or detergents.
  • Breakage or scratching resulting from misuse.
  • Changes resulting from improper storage.
  • Products that have been modified or repaired outside of the Silvera store.
  1. The customer must provide the order number or proof of purchase to benefit from the warranty.
  2. Silvera Store has the right to inspect the product and determine whether the condition is covered by the warranty or not.

Article Twelve: Offers and Coupons

  1. Silvera Store reserves the right to launch offers, discounts, or coupons at any time.
  2. Offers and coupons are for a limited time and may be subject to certain conditions.
  3. More than one coupon or offer cannot be combined unless the store states otherwise.
  4. The store reserves the right to modify or cancel any offer or coupon at any time without prior notice.
  5. Coupons or discounts cannot be exchanged for cash value.

Article Thirteen: Product Information

  1. Silvera store is committed to providing accurate product information, including metal type, karat, plating, color, size, weight, and design.
  2. Some minor details such as color tone or gloss may vary due to photography, lighting, or screen settings.
  3. In the event of an unintentional error in the product description or price, the store has the right to correct the error or cancel the order and refund the customer if payment has already been made.
  4. Painted products require special care, and the customer should follow the care instructions posted in the store to maintain the quality and shine of the product.

Article Fourteen: Client Obligations

The client agrees to the following:

  1. Enter correct data when requested.
  2. Make sure of the correct size before completing the purchase.
  3. Read the product description and specifications before confirming the order.
  4. Follow the guidelines for caring for jewelry and silver.
  5. Contact customer service within the specified period if there is a problem with the order.
  6. Do not misuse the replacement, return, or warranty policies.

Article Fifteen: Intellectual Property

  1. All intellectual property rights pertaining to the Silvera Store, including the trade name, logo, images, designs, texts, content, and marks used in the store, are owned by or licensed to the Silvera Store.
  2. No content from the store may be copied, used, or republished without prior written consent.
  3. Any unauthorized use of the store's content will subject the owner to legal accountability.

Article Sixteen: Privacy and Confidentiality of Information

  1. Silvera Store is committed to maintaining the confidentiality of customer data and using it only for purposes related to order fulfillment, service improvement, customer communication, or sending offers and updates as permitted by regulations.
  2. Some data may be shared with third parties necessary to perform the service, such as shipping companies or payment gateways.
  3. Silvera Store does not sell or share customer data with parties not involved in providing the service.
  4. The customer acknowledges that internet use cannot be 100% secure; however, the store is committed to taking appropriate measures to protect data.
  5. Data processing is subject to the privacy policy posted in the store.

Article Seventeen: Official Communication Channels

The official contact methods for the Silvera store are those published in the store, including:

  • Email: [email protected]
  • WhatsApp or mobile: 0509255233
  • Silvera's official social media accounts

The customer agrees that electronic communication, text messages, or WhatsApp messages are an official means of communication regarding orders, notifications, or updates.


Article Eighteen: Limits of Liability

  1. Silvera Store accepts no responsibility for damages resulting from misuse of the product or failure to follow care instructions.
  2. The store is not responsible for delays caused by shipping companies or circumstances beyond its control.
  3. The store shall not be liable for any indirect or incidental losses that may result from the use of the store or products, unless proven otherwise in accordance with applicable regulations.
  4. Silvera Store is committed to providing products and services according to available resources and in compliance with relevant regulations.

Article Nineteen: Cancellation of Applications

  1. The customer has the right to request cancellation of the order before it is shipped.
  2. After the order has been shipped, it can only be cancelled according to the return and exchange policy.
  3. Silvera store reserves the right to cancel the order in the following cases:
  • Product unavailable.
  • There is an error in the price or data.
  • Payment not completed.
  • The store team or shipping company was unable to contact the customer.
  • Suspicion of irregular activity.
  1. If a paid order is cancelled, the amount will be refunded to the original payment method according to the processing time of the payment gateway or bank.

Article Twenty: Applicable Law

These terms and conditions are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. In the event of any dispute, an amicable settlement will be sought. If this proves impossible, the competent authorities in the Kingdom of Saudi Arabia shall have jurisdiction.


Article Twenty-One: General Provisions

  1. These terms and conditions, together with other policies posted in the store, constitute the entire agreement between Silvera Store and the customer.
  2. If any provision of these terms is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.
  3. Arabic is the language adopted for interpreting these terms and conditions.
  4. Silvera Store reserves the right to update these terms from time to time, and continued use of the store after the update constitutes acceptance of the revised terms.
  5. All offers, prices and products are subject to change based on stock availability and store policy.